Frequently Asked Questions
FAQ
Welcome to the Meloa Frequent Asked Questions (FAQ) Page
Our team exists to help you with any questions you have while providing you with the best possible shopping experience. Contact us anytime for additional help.
Question #1: How long should I wait to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 5-12 business days
- Estimated delivery time: 6-15 business days
For more details, please refer to our Shipping Policy
Question #2: How much is the shipping?
Answer: We offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy
Question #3: Where is the Meloa Jewelry located?
Answer: Meloa is a United Kingdom - based jewellery brand. We proudly offer a curated selection of high-quality jewelry pieces, with shipping available exclusively within the UK.
Question #4: I have received a defective product. What should I do?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us immediately and return the item within 30 days. For more information, see our Return Policy
Question #5: I have placed an order and changed my mind. What should I do?
Answer: We offer a 24-hour cancellation window. In case you wish to cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: How long should I wait to get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@meloajewelry.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.